TERMS AND CONDITIONS
bestspy.com accepts orders via our online order form. By placing an order, the buyer represents that he/she/it is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, local laws and regulations. Orders cannot be canceled once received/processed. We do not accept International orders.
Payment may be made by any major credit card, debit card. or gift card.
Orders of in-stock items received online by 12:00PM PST ship the same day excluding weekends and holidays.
All orders are shipped 'Direct Signature Required'. Signature cards on file are not acceptable.
Due to the nature of the products/equipment that we offer, all sales are final.
Service/warranty returns must have a return authorization number (request by email). Shipping is non-refundable. Any returns sent without a return authorization number will be refused.
A copy of the buyer's original receipt must accompany all service/warranty returns.
bestspy.com does not provide a warranty, express, implied, or otherwise on any of the products/equipment that we offer unless said product/equipment is an item that we manufacture. All product warranties are those of the manufacturers. If a buyer receives a defective item, we will replace or repair that item at our discretion during the warranty period provided said defective item is returned (shipping prepaid by purchaser) complete (i.e. original product box, product packing, product manual, power supply, etc.), or the original manufacturer will replace or repair that item during the warranty period. If an item fails during the warranty period, the buyer should contact the manufacturer. Built-to-order items are not returnable for refund or exchange. Defective built-to-order items will be repaired if failure occurs during the warranty period, and the failure is not the result of purchaser abuse, misuse, unintended use, erroneous voltage, modification, or any other act not specifically covered. None of the products that we offer are covered by any warranty, express or implied, if the purchaser does not use the recommended power supply.
Warranty coverage does not extend to any product or equipment that fails as a result of purchaser abuse, misuse, unintended use, erroneous voltage, modification, acts of God, or any other act not specifically stated.
Specific warranty information is available via email.
It is the responsibility of the buyer, not bestspy.com, to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with bestspy.com, the buyer represents that he/she/it is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/or unlawful use of any of the products/equipment that we offer is that of the buyer, not bestspy.com.
Furthermore, by submitting an order to bestspy.com, the buyer does hereby unconditionally stipulate:
1. That he/she/it is unconditionally bound by the Terms and Conditions in their entirety.
2. That he/she/it is entering into a legal and lawfully binding purchase contract and said buyer does further agree to pay for all items ordered, shipping costs associated with order, contract enforcement investigative fees (minimum $150.00), contract enforcement administrative costs, contract enforcement legal fees, contract enforcement collection fees, Ebay, Bonanza, Amazon dispute research/response fees (research/response fee minimum $500.00 per response), and credit card chargeback research/response fees (chargeback research/response fee minimum $500.00 per response). In addition, buyer also agrees to pay all aforementioned costs/fees/charges in the event that said buyer refuses shipment, fails to pick-up shipment from the carrier, obtains a refund through Ebay, Bonanza, Amazon, or obtains a credit card chargeback. All outstanding accounts will be referred for collection and will be reported to all credit bureaus and Dun & Bradstreet (for business accounts). All accounts referred for collection will be assessed a minimum $500.00 collection fee. If we use a law firm for collection and/or to obtain a judgment, we will assess legal fees with a minimum initial assessment of $5,000.00 and additional legal fees added as incurred
3. That the jurisdiction and venue for any legal action on behalf of or against bestspy.com will be located in Spokane County, State of Washington.
Buyer further stipulates that he/she/it consents to the recording of any telephone communication from or to bestspy.com for quality assurance, order clarification, and/or dispute resolution purposes.
All orders shipped to a Washington state address require the payment of 9.8% sales tax as reflected on the order form. It is possible that in the future bestspy.com will be required to collect sales tax for orders shipped to other states. If the collection of sales tax for states other than Washington state becomes a requirement, it is the buyer's responsibility to pay the applicable sales tax and that by placing an order with us the buyer agrees to pay all applicable sales tax.
bestspy.com reserves the right under its product improvement policy to change construction and/or design detail (as made by the manufacturer) of the products reflected in this online catalog and to furnish products when so altered without reference to specifications used herein. Furthermore, bestspy.com assumes no liability associated with the use of products/equipment contained herein, nor is bestspy.com liable for any losses, damages, or costs of any kind arising from the use, suitability, or function of the products/equipment contained herein. bestspy.com is not responsible for typographical or printing errors. All orders are subject to approval and acceptance by bestspy.com. Acceptance of any order is not represented until said order is shipped. The right to refuse any order is reserved by bestspy.com. The submittal of an order, by the buyer, represents said buyer's agreement to and with all of the Terms and Conditions of bestspy.com.